Promotional Terms

• VRG GRL Society is VRG GRL's Loyalty Program.
• The program is free to join. You can join here.
• By subscribing to VRG GRL Society you are agreeing to VRG GRL’s Terms of Service and Privacy Policy. 
• By creating a VRG GRL account or subscribing to marketing communications, you are automatically enrolled into the VRG GRL Society Loyalty Program. 
• It is recommended to subscribe to email or SMS marketing so VRG GRL can notify you about VRG GRL Society benefits, however subscription is not necessary for joining. 
• VRG GRL Society benefits are available to all users where we offer shipping.
• There is no minimum spend to collect points.
• All VRG GRL Society customers will receive 1 point for every $1 AUD spent on eligible purchases. Eligible spend is calculated on the product price and related product tax only, and excludes shipping, duties, import taxes, fees, charges, additional line item costs and any other associated costs.
• Points accumulation and annual spend (which determine Tier status) are calculated only on the portion of the order total paid directly by the customer. Amounts paid using a Gift Card, voucher, store credit, discount code, etc, are excluded.
• All dollar amounts shown are in Australian Dollars (AUD). For customers transacting in other currencies, spend will be converted to AUD based on the exchange rate at the time of transaction, as determined by our payment processing system. Please note that exchange rates fluctuate and may affect the AUD value of your spend for the purposes of earning rewards, benefits, or points.
• Minimum spends and expiry dates apply to voucher benefits. Please see ‘points redemption’ terms and conditions below. 
• Loyalty points will expire 365 days from the date the points were earned, unless claimed prior. 
• Tier levels are determined by your rolling annual spend, as outlined on our Loyalty page. If your annual spend over the 365-day period falls below the threshold for your current tier, you will be moved to the tier that corresponds with your updated annual spend.
• If a customer makes any returns, the annual spend will be recalculated, which may impact tier eligibility and lead to a downgraded tier. Tiers will only be downgraded by one tier, regardless of the annual spend requirements for this respective tier. Any points earned from returned, refunded, cancelled or adjusted orders may be reversed.
• The annual spend amount is not calculated based on the calendar year. Annual spend is based on a dynamic 12-month period which starts when a customer first reaches a certain tier.
• If a customer enters a higher tier and receives Tier Welcome Points or a Welcome Voucher, and their tier status is later reversed due to a return, refund, order cancellation or adjustment, the customer will not be eligible to receive that same tier entry benefit again in future.
• If your tier is downgraded, you are not eligible to receive the Tier Welcome Points or Welcome Voucher. This benefit is for new customers entering a tier only. 
• Early access to new launches and select sales is at VRG GRL’s discretion. Early access may not be offered for every event, and the timing and availability of early access can vary.
• Points, rewards, vouchers and tier benefits cannot be sold, exchanged, transferred or gifted to another customer account. VRG GRL may, at its sole discretion, merge multiple customer accounts belonging to the same individual.
• If a customer account is closed, deleted or terminated, any unused points, rewards, vouchers and tier benefits associated with that account may be forfeited.
• While VRG GRL endeavours to ensure the accuracy of points balances, tier status and rewards, system or administrative errors may occur. VRG GRL reserves the right to investigate and correct any errors relating to points, rewards, benefits or tier status where reasonably practicable.
• VRG GRL reserves the right to remove points, adjust tier status, cancel rewards or terminate a customer's participation in the VRG GRL Society Loyalty Program where fraudulent activity, misuse, abuse of the program, or behaviour intended to circumvent these Terms and Conditions is suspected.
• VRG GRL reserves the right to alter, suspend, terminate or cancel the VRG GRL Society Loyalty Program and associated discounts or promotions at any time, without prior notice.

• The Welcome Voucher is available to new VRG GRL Society members only. Customers must also be subscribed to receive email or SMS marketing to be eligible. Customers who are already enrolled in VRG GRL Society, or who have previously received a Welcome Voucher, are not eligible to receive an additional Welcome Voucher.
• The Welcome Voucher will usually be emailed to eligible customers within a few minutes of signing up, but on occasion, delays may occur.
• Subscribing to additional marketing channels, including SMS marketing, after joining VRG GRL Society does not qualify a customer for an additional Welcome Voucher.
• Welcome Vouchers are valid for 30 days from the original date of issue, as displayed in the Welcome Voucher email/s. The voucher expiry is not able to be extended.
• A minimum spend of $50 AUD applies to use this voucher. 
• Customers who have their Tier downgraded to Member Tier are not eligible to receive this benefit. 
• If the voucher is not applied correctly, please contact our Customer Success Team within 1 hour of placing the order and we may be able to cancel your order for you to repurchase using your voucher, subject to Distribution Centre (DC) processing.
• Voucher is valid for one use only. 
• Discount is not valid on gift vouchers or the cost of shipping.
• Discount is not able to be used in conjunction with any other offer or promotion. This includes the VRG GRL Society Tier Three 'Free Shipping' benefit.
• No rainchecks; vouchers are not valid on previous purchases. Not redeemable for cash. 
• VRG GRL reserves the right to verify the eligibility of all new VRG GRL Society sign-ups and to disqualify any customer who registers under multiple identities or email addresses in an attempt to gain a financial advantage, or who otherwise breaches these Terms & Conditions. This includes any conduct deemed to be fraudulent, deceptive, misleading, or damaging to the integrity or reputation of VRG GRL.

• There is no minimum spend to collect points.
• All VRG GRL Society customers will receive 1 point for every $1 AUD spent on eligible purchases. Eligible purchases and spend are subject to the General Terms outlined above. 
• Loyalty points will expire 365 days from the date the points were earned, unless claimed prior. 
• VRG GRL Society points can be redeemed for vouchers, as per the information on our Loyalty page here. 
• Minimum points required to redeem a voucher is 200 points, which can be redeemed for a $20AUD voucher. 
• Once you redeem points for a voucher, you are not able to request a reversal back for points.  
• All redeemed vouchers will expire 3 months from the original date of issue. Voucher expiry dates cannot be extended.
• Minimum spends apply when redeeming vouchers. A $50AUD minimum applies for $20AUD and $30AUD vouchers, a $100AUD minimum applies for vouchers of $50AUD and a $150AUD minimum applies for vouchers of $100AUD. 
• Minimum order values exclude the cost of shipping.
• Points from multiple email addresses may be combined at the discretion of our Customer Success team. To make an inquiry - please contact our team via the contact form here. 
• All vouchers offered are in Australian Dollars (AUD).
• Points and vouchers must be redeemed during checkout. They are not able to be redeemed retrospectively. 
• Points earned via placing an order will be held for a period of 30 days in a ‘pending’ state. 
• Pending points will appear under the ‘Points History’ section of your VRG GRL Society account once your order has been fulfilled and shipped from our Distribution Centre (DC).
• Once the 30 day hold period has passed, points will be automatically added to your points total and can be redeemed for vouchers, as per our Loyalty Program. 
• If an item is returned within the 30 day hold period, any associated reward points will be adjusted accordingly. Reward points will not be awarded for returned purchases.
• If a return is authorised outside of our standard returns policy after the 30 day hold and the points from that purchase have already been spent, the points balance will be recalculated. This can result in a negative point balance.
• If a loyalty voucher has been applied to an order and a partial return is lodged, points used to redeem that voucher will not be returned to the customer. Points will only be reinstated where an eligible order is returned in full. Where a full order return is processed, the points used to redeem the loyalty voucher will be automatically credited back to the customer’s VRG GRL Society account. Any points adjustment will be visible in the ‘Points History’ section of the customer’s VRG GRL Society account.
• Points have no cash value and cannot be redeemed for cash

• To receive a Birthday Voucher, customers must have a complete and valid date of birth saved in their VRG GRL Society account (here), including day, month and year.
• Only VRG GRL Society customers in Tier One, Tier Two or Tier Three who meet the date of birth requirements above and are subscribed to receive marketing emails or SMS from VRG GRL are eligible to receive this benefit.
• The birthday benefit will be given in the form of a voucher (the voucher amount you receive will be $20AUD, $30AUD or $40AUD depending on your current tier).
• The specific birthday benefit amount you receive per calendar year will depend upon the tier you are in when your birthday email is triggered. This will be calculated 14 days prior to your nominated date of birth.
• Eligible members are limited to one (1) birthday benefit per calendar year.
• If your birthday is within 15 days from the date you enter this information, you may not automatically receive a voucher via our system. If this is the case, please contact our Customer Success team via the contact form here. 
• Your Birthday Voucher will be emailed or texted to you 14 days prior to your nominated date of birth. 
• Birthday Vouchers are valid for 30 days from the original date of issue, as displayed in the Birthday Voucher email/s. The voucher expiry is not able to be extended. 
• Minimum spends apply when redeeming Birthday Vouchers. A $50AUD minimum applies for $20AUD vouchers, a $60AUD minimum applies for vouchers of $30AUD and a $80AUD minimum applies for vouchers of $40AUD. 
• If the voucher is not applied correctly during checkout, please contact our Customer Success Team within 1 hour of placing the order and we may be able to cancel your order for you to repurchase using your voucher. This is subject to Distribution Centre (DC) processing.
• If your date of birth is listed incorrectly, you can update this information here. However please note, this benefit is limited to one per calendar year, so any changes may not be reflected until the following year. 
• Discount is not valid on gift vouchers or the cost of shipping.
• Discount is not able to be used in conjunction with any other offer or promotion. This includes the VRG GRL Society Tier Three 'Free Shipping' benefit.
• Birthday Vouchers are single-use. Once redeemed, the voucher will be considered used in full and will not be reissued, reinstated or credited if an order, or any item from that order, is returned or refunded.
• No rainchecks; vouchers are not valid on previous purchases. Not redeemable for cash. 
• VRG GRL reserves the right to verify the eligibility of all birthday benefit participants and to disqualify any customer who updates or repeatedly updates their date of birth in an attempt to gain a financial advantage, or who otherwise breaches these Terms & Conditions. This includes any conduct deemed to be fraudulent, deceptive, misleading, or damaging to the integrity or reputation of VRG GRL.

Tier welcome points

• When a VRG GRL Society customer reaches a new tier (Tier One, Tier Two or Tier Three), they will automatically receive bonus welcome points.
• The amount of points vary depending on the customer's new Tier level. Please see here for more information.
• These bonus points will be automatically added to each customer’s account. 
• Customers who have their tier downgraded are not eligible to receive Tier Welcome Points for that tier again.
• If a customer reaches a new tier and receives Tier Welcome Points, and their tier status is later reversed due to a return, refund, order cancellation or adjustment, the customer will not be eligible to receive the same Tier Welcome Points again in future.
• Points can only be redeemed in line with the standard Points Redemption Terms and Conditions. 
• Points expire in conjunction with standard Terms and Conditions. 
• VRG GRL reserves the right to cancel the offer at any point, without prior notice. 
• VRG GRL reserves the right to change or alter the discount at any point without prior notice.
  

Complimentary shipping

• Complimentary shipping is currently only available to Tier Two and Tier Three VRG GRL Society customers who are located in The United States and/or Australia. 
• Region is based on the customer's shipping address. 
• Eligible customers must be logged in to receive this benefit. 
• The complimentary shipping benefit will appear as a ‘FREE’ shipping option during checkout. Customers should review the options and select their preferred method of shipping. 
• Complimentary shipping services are; Express Shipping within Australia and DHL Shipping within The United States. 
• This benefit is not able to be applied after your order is placed. Please ensure it is applied prior to finalising your order. No refund or equivalent value will be given if the offer is not redeemed during checkout. 
• Not eligible for previous orders. 
• Offer not redeemable for cash or credit. 
• Offer is for eligible VRG GRL Society members only, and is not able to be transferred or used by others. 
• Offer is not valid in conjunction with most discount codes. Please refer to your specific discount codes Terms and Conditions.
• VRG GRL reserves the right to cancel the offer at any point, without prior notice. 
• VRG GRL reserves the right to change or alter the discount at any point without prior notice.

Priority Dispatch

• Priority dispatch is limited to Tier Three customers only. 
• The VRG GRL Distribution Centre (DC) will run dedicated pick runs daily for this tier, to ensure Tier Three customers orders ship out as a priority. 
• Priority dispatch is considered complete once the parcel leaves the VRG GRL DC. VRG GRL does not guarantee delivery timeframes post-dispatch, as shipping durations are determined by the third-party postal or courier services. For estimated delivery times please refer to our shipping page here.
• We are not responsible for any delays, losses, or damages incurred during transit.
• Priority dispatch may not apply during public holidays, warehouse closures, or during periods of high order volume (e.g. sale events).
• Orders placed after 1pm AEST on regular business days may be processed on the following business day. 
• VRG GRL reserves the right to cancel the offer at any point, without prior notice. 
• VRG GRL reserves the right to change or alter the benefit at any point without prior notice.

Insider access to monthly lookbook

• Insider access to the monthly lookbook is available to Tier Three customers only. Customers must hold Tier Three status at the time the lookbook email is sent and be subscribed to receive marketing emails from VRG GRL to receive this benefit.
• Lookbook release timing may vary slightly month to month and is at VRG GRL’s discretion.
• While every effort is made to ensure accuracy, the styles and information presented in the lookbook are subject to change without notice and may not reflect final product offerings.
• VRG GRL is not responsible for delayed, missed, or undelivered emails due to user settings, unsubscribing, or email provider issues.
• This benefit is non-transferable and exclusive to the email address associated with the Tier Three account.
• VRG GRL reserves the right to cancel the benefit at any point, without prior notice. 
• VRG GRL reserves the right to change or alter the benefit at any point without prior notice.