Returns

Hey Angel, It didn’t work out? No sweat, it happens!

Please choose your location to find out how to return your item.

* No returns on Sale or End of Season Clearance or products marked Final Sale

Please note: We are currently experiencing a delay in processing returns of up to 2 weeks. Please consider lodging your return with Refundid to avoid refund delays. 

AUSTRALIA +

USA + 

REST OF THE WORLD +

 

 

CONDITIONS 

We do not accept returns on the following items:

- Products in Sale ~ Final Sale ~ End of Season Clearance  

- Accessories

- Jewellery

- Intimates

- Vintage

- Home / Beauty

 

All products must be returned;

- Unworn and unwashed

- Tags attached

- Hygiene sticker attached if swimwear

- Free from make up and fake tan

- Free from any scent (including deodorant, perfume or washing powder).

 

PLEASE TAKE CARE WHEN TRYING ON CLOTHES NOT TO DAMAGE OR STAIN THEM. IF YOUR RETURN DOES NOT MEET THE ABOVE CRITERIA IT WILL BE SENT BACK TO YOU.

 

EXCHANGES

Due to high turnover of stock we do not offer exchanges at this time. If you have purchased an item but want a different size or colour, we recommend:

1. Booking a return for your item
2. Once your return has been processed, you will receive a store credit
3. Use your store credit to re-purchase the item

Please note that items sell out quickly, so we cannot guarantee that the item you want will still be available by the time your return is processed. If you think an item may sell out we recommend you re-purchase the item before returning your order.

 

STOCK AVAILABILITY

VRG GRL makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a gift certificate or refund for the out of stock item.

 

FAULTS

If you think you have received a faulty or incorrect item, please contact us within 24 hours of receiving the package via our contact page with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault.

VRG GRL does not accept returns on items damaged by general wear and tear. VRG GRL reserve the right to determine a genuine fault in the clothing.

If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund / gift certificate

  

INTERNATIONAL / EXPRESS RETURNS

If you are outside of Australia or prefer to send your return back via your own courier, please send your return using a trackable service, with your order number to and reason for return to; 

ONLINE RETURNS
VRG GRL
BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE
AUSTRALIA
QLD 4034

 

DELIVERY DAMAGE

If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Please contact us via our contact page with all details.

 

YOU RECEIVE AN INCORRECT ITEM

If you have received an item outside of your specified order, or an incorrect size or colour, your order will be amended at no cost to you. Please contact us with any photos of the item and we will send you further information on how to proceed. We will endeavour to get the correct item to you within a normal or express timeframe. If the item is out of stock we will refund you full cost of the item and all initial shipping costs.

When returning the incorrect item, please ensure due care is taken to return the item to the warehouse in its original condition. All returned goods must be unused and in their original condition.

 

RETURNS DROP OFF

We offer a free returns drop off at our Brisbane Warehouse: Brisbane Warehouse

- Drop off hours are 9am to 4:30pm (AEST) Monday to Friday

- Please process your returns through one of our returns portals above and select 'drop off' as the return option

- Once we receive your return, please allow 5-10 business days for your return to be processed. We will email you and let you know that your return has been processed

- Please ensure you have your order number, email and name attached to the return.

- If the item is returned out of the return policy time frame, the return will not be accepted. A staff member will check your return is within the valid return time.

- Return drop off days do not include public holidays.

 

Hidden Table

 

Australia

How would you like your return?

 

Returning within: Australia

GET AN INSTANT REFUND WITH

Create an account with Refundid to receive your refund instantly! Lodge your request within 14 days of your order date.

Can't click the button? Visit this link: https://portal.refundid.com/stores/vrg-grl

Returning within: Australia

RETURN FOR A GIFT CARD + $10 BONUS CREDIT

Send your return back within 30 days & your return will be processed once received.

Can't click the button? Visit this link: https://returns.vrggrl.com/?

Returning within: Australia

RETURN FOR A STANDARD REFUND

Send back your return within 30 days & your return will be processed once received.

Can't click the button? Visit this link: https://returns.vrggrl.com/?

Returning within: Australia

FREE RETURN DROP OFF AT OUR BRISBANE WAREHOUSE

Process your returns through one of our existing returns portals and select 'drop off' as the return option.

Can't click the button? Visit this link: https://returns.vrggrl.com/?

 

TERMS & CONDITIONS

  • We gladly accept returns that are requested within 30 days of the order date using our returns portal and 14 days if using Refundid 
  • We've partnered with Refundid so you can get your refund back instantly, before you've even sent back your order.
  • If Refundid is chosen, you will be refunded back to your nominated bank account. If a standard refund is chosen, you will be refunded via the method of payment used only. If you use a gift certificate to partially pay for your order, the refund will firstly go back onto the gift certificate and any remaining balance will be returned to your alternative payment method. 
  • VRG GRL is not responsible for any monetary reversal from Refundid if the customer has not provided the tracking number or followed all steps set out by Refundid.
  • Our returns portal generates Aus Post standard shipping labels so please allow 5-10 working days for your return to be received back to us. Alternatively you can drop off your return for Free at our Brisbane warehouse by selecting 'drop off' as an option*
  • Once we receive your return, please allow 5-10 business days for your return to be processed. We will email you and let you know that your return has been processed.

* See 'Returns drop off' for more information

 

* Please read below for conditions

USA 

How would you like your return?

Returning within: USA

GET AN INSTANT REFUND WITH

Create an account with Refundid to receive your refund instantly! Lodge your request within 14 days of your order date.

Can't click the button? Visit this link: https://portal.refundid.com/stores/vrg-grl-us

Returning within: USA

RETURN FOR A GIFT CARD + $10 BONUS CREDIT

Send your return back within 30 days & your return will be processed once received.

Can't click the button? Visit this link: https://returns.vrggrl.com/?

Returning within: USA

RETURN FOR A STANDARD REFUND

Send back your return within 30 days & your return will be processed once received.

Can't click the button? Visit this link: https://returns.vrggrl.com/?

 

TERMS & CONDITIONS

 

  • We will deduct $15 USD for the cost of the return shipping from your refund, or you can choose a carrier of your choice. 
  • We gladly accept returns that are requested within 30 days of the order date. 
  • We've partnered with Refundid so you can get your refund back instantly, before you've even sent back your order.
  • If Refundid is chosen, you will be refunded back to your nominated bank account. If a standard refund is chosen, you will be refunded via the method of payment used only. If you use a gift certificate to partially pay for your order, the refund will firstly go back onto the gift certificate and any remaining balance will be returned to your alternative payment method. 
  • You will be refunded via the method of payment used only. If you use a gift certificate to partially pay for your order, the refund will firstly go back onto the gift certificate and any remaining balance will be returned to your alternative payment method. 
  • VRG GRL is not responsible for any monetary reversal from Refundid if the customer has not provided the tracking number or followed all steps set out by Refundid.
  • Please allow 4+ weeks for your returned item to be delivered to our Brisbane warehouse.
  • Once we receive your return, please allow 5-10 business days for your return to be processed. We will email you and let you know that your return has been processed.
  • Please note we are only able to issue one return label per order. Due to this, please ensure all items you are looking to return are included in the return request form. 

*Please read below for conditions.

Rest of World

We provide Gift Certificates or REFUNDS

  • We gladly accept returns for items posted back to us within 7 days from delivery and provide you with a gift certificate or refund.
  • You will be refunded via the method of payment used only. If you use a gift certificate to partially pay for your order, the refund will firstly go back onto the gift certificate and any remaining balance will be returned to your alternative payment method. 
  • Returns posted back after 7 days cannot be refunded however if your return is posted within 30 days from delivery we will still provide you with a gift certificate.
  • Once we receive your return, please allow 5-10  business days for your return to be processed. We will email you and let you know that your return has been processed. 
  • If you don't specify your return method, we will issue with Gift Certificate in exchange for the returned item/s.
  • Please ensure you keep a hold of your return tracking number and include it in your return parcel.  

 

CLICK HERE TO SUBMIT A RETURN REQUEST