- All returns are accepted within 30 days of the shipping date.
- If Refundid is chosen, you will be refunded to your nominated bank account, instantly.
- VRG GRL is not responsible for any monetary reversal from Refundid if the customer has not provided the tracking number or followed all steps set out by Refundid.
- If a standard refund is chosen, you will be refunded via the method of payment used only.
- If you use a store credit to partially pay for your order, the refund will firstly go back onto the store credit and any remaining balance will be returned to your alternative payment method.
AUSTRALIA: A $9.50 AUD flat rate shipping cost applies. Our returns portal generates Australia Post standard shipping labels so please allow 3-6 working days for your return to be received back to us. Alternatively, you can drop off your return for free at our Brisbane Distribution Centre by selecting 'drop off' as your return option.
USA: A $15 USD flat rate shipping cost applies. When using Refundid, this is deducted from your refund.
REST OF THE WORLD: Ship with your own carrier (at your own expense).
Once we receive your return, please allow 5-10 business days for your return to be processed. You will receive a confirmation email.
We do not accept returns on the following items:
- Products marked as Final Sale
- Accessories
- Jewellery
- Intimates
All products must be returned:
- Unworn and unwashed
- Tags attached
- Hygiene sticker attached if swimwear
- Free from make up and fake tan
- Free from any scent (including deodorant, perfume or washing powder).
Please take care when trying on clothes to not damage or stain them. If your return does not meet the above criteria, it will be sent back to you.