Refund Policy

You have 30 days from your order being shipped to lodge your return.

Once lodged you have up to 7 days to post your return back to us.

Please note during the peak season the return processing time may fluctuate slightly.

AUSTRALIA:

  • A $9.50 AUD fee will be deducted from your refund to cover the cost of shipping.
  • Instant Refund: You will receive an instant refund back to your original payment method. Please ship back your return within 7 days, ensuring you have provided a tracking number and followed all steps set out via Refundid.
  • Standard Return: Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
  • Exchanges (size only): Once your exchange has been lodged, you will receive an order confirmation email for your new size. Please ship back your return within 7 days, ensuring you have provided a tracking number and followed all steps set out via Refundid. We will cover the shipping cost of your exchange, however, please note that the cost of returning your original item will be $9.50 AUD.

UNITED STATES:

  • A $15 USD flat rate shipping cost applies to Instant and Standard return options. If you opt for a Store Credit, we will cover your return fees.
  • Instant Refund: You will receive an instant refund back to your original payment method. Please ship back your return within 7 days, ensuring you have provided a tracking number and followed all steps set out via Refundid.
  • Standard Return: Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 4 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and your refund.
  • Exchanges (size only): Once your exchange has been lodged, you will receive an order confirmation email for your new size. Please ship back your return within 7 days, ensuring you have provided a tracking number and followed all steps set out via Refundid. We will cover the shipping cost of your exchange, however, please note that the cost of returning your original item will be $15 USD.

REST OF THE WORLD:

  • If you are outside of Australia or the United States you will need to ship your return at your own expense via your own carrier.
  • Once you have lodged a return through our returns portal, please ship back your return within 7 days. Please ensure you ship with a trackable carrier.
  • Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.

CONDITIONS

No returns on Sale or End of Season Clearance or products marked Final Sale

We do not accept returns on the following items:

- Products in Sale ~ Final Sale ~ End of Season Clearance
- Accessories
- Jewellery
- Intimates
- Vintage
- Home / Beauty

All products must be returned;

- Unworn and unwashed
- Hygiene sticker attached if swimwear
- Tags attached
- Free from make up and fake tan
- Free from any scent (including deodorant, perfume or washing powder).

PLEASE TAKE CARE WHEN TRYING ON CLOTHES NOT TO DAMAGE OR STAIN THEM. IF YOUR RETURN DOES NOT MEET THE ABOVE CRITERIA IT WILL BE SENT BACK TO YOU.

EXCHANGES

Due to high turnover of stock we do not offer exchanges at this time. If you have purchased an item but want a different size or colour, we recommend:
Booking a return for your item
Once your return has been processed, you will receive a store credit
Use your store credit to re-purchase the item

Please note that items sell out quickly, so we cannot guarantee that the item you want will still be available by the time your return is processed. If you think an item may sell out we recommend you re-purchase the item before returning your order.

STOCK AVAILABILITY

VRG GRL makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a gift certificate or refund for the out of stock item.

FAULTS

If you think you have received a faulty or incorrect item, please contact us within 24 hours of receiving the package via our contact page with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault.

VRG GRL does not accept returns on items damaged by general wear and tear. VRG GRL reserve the right to determine a genuine fault in the clothing.

If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund / gift certificate

INTERNATIONAL / EXPRESS RETURNS

If you are outside of Australia or prefer to send your return back via your own courier, please send your return using a trackable service, with your order number to and reason for return to;

ONLINE RETURNS
VRG GRL
BUILDING WEST
2A / 605 ZILLMERE ROAD
ZILLMERE
AUSTRALIA
QLD 4034

DELIVERY DAMAGE

If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Please contact us via our contact page with all details.

YOU RECEIVE AN INCORRECT ITEM

If you have received an item outside of your specified order, or an incorrect size or colour, your order will be amended at no cost to you. Please contact us with any photos of the item and we will send you further information on how to proceed. We will endeavour to get the correct item to you within a normal or express timeframe. If the item is out of stock we will refund you full cost of the item and all initial shipping costs.When returning the incorrect item, please ensure due care is taken to return the item to the warehouse in its original condition. All returned goods must be unused and in their original condition.