Shipping & Delivery

Shipping & Delivery to Australia

All orders are shipped via Australia Post.

SERVICE

DELIVERY TIME (from dispatch)

COST
Standard Shipping on orders over $100 AUD 3-7 Business Days FREE
Standard Shipping on orders under $100 AUD 3-7 Business Days $7.95 AUD
Express Shipping on orders over $150 AUD 1-2 Business Days FREE
Express Shipping on orders under $150 AUD 1-2 Business Days $10.95 AUD

Shipping & Delivery to USA

All orders are shipped via DHL.

SERVICE DELIVERY TIME (from dispatch) COST
DHL Shipping on orders over $100 AUD 5-8 Business Days FREE
DHL Shipping on orders under $100 AUD 5-8 Business Days $15 AUD

Shipping & Delivery to Canada

All orders are shipped via DHL.

Important Shipping Update: Canada Post Strike

We regret to inform you that there is currently an ongoing strike with Canada Post, and as of now, they have not been able to provide a specific end date. We understand that this may cause inconvenience, and we appreciate your patience during this time. DHL are actively exploring alternative shipping options to minimise disruption, however please note that any new Canada shipments we receive will most likely experience a delay and will be outside of our usual shipping timelines.For further updates on the strike, please refer to official announcements from Canada Post here.

SERVICE DELIVERY TIME (from dispatch) COST
DHL Shipping on orders over $100 AUD 5-8 Business Days FREE
DHL Shipping on orders under $100 AUD 5-8 Business Days $18 AUD

Shipping & Delivery to New Zealand

All orders are shipped via DHL.

SERVICE DELIVERY TIME (from dispatch) COST
DHL Shipping on orders over $100 AUD 5-8 Business Days FREE
DHL Shipping on orders under $100 AUD 5-8 Business Days $10 AUD

Shipping & Delivery to United Kingdom

All orders are shipped via DHL.

SERVICE DELIVERY TIME (from dispatch) COST
DHL Shipping on orders over $200 AUD 5-8 Business Days FREE
DHL Shipping on orders under $200 AUD 5-8 Business Days $18 AUD

Shipping & Delivery to Europe

*Countries Included: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Croatia, Latvia, Lithuania, Romania

All orders are shipped via DHL.

SERVICE DELIVERY TIME (from dispatch) COST
DHL Shipping on orders over $200 AUD 5-12 Business Days FREE
DHL Shipping on orders under $200 AUD 5-12 Business Days $25 AUD

Shipping & Delivery to the rest of the world

Shipping timeframes are variable for each region. Please see here for an estimated delivery timeframe to your location.

All orders are shipped via Australia Post.

Australia Post Pack and Track Standard Shipping • $25 AUD

CHRISTMAS SHIPPING CUT-OFF DATES

AUSTRALIA POST

  • STANDARD: ORDER BY WEDNESDAY 18 DECEMBER 11:59PM AEST 
  • EXPRESS: ORDER BY FRIDAY 20 DECEMBER 11:59PM AEST 

DHL

  • USA & CA: ORDER BY THURSDAY 12 DECEMBER 11:59PM AEST
  • NEW ZEALAND: ORDER BY MONDAY 16 DECEMBER 11:59PM
  • UNITED KINGDOM: ORDER BY SUNDAY 15 DECEMBER 11:59PM
  • OTHER MAJOR EU LOCATIONS: ORDER BY TUESDAY 10 DECEMBER 11:59PM
  • ROW: ORDER BY SUNDAY 1 DECEMBER 11:59PM

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DISPATCH

Your order will be fulfilled and dispatched within 24-48 hours from the time and date your order was placed  - see below for further conditions:

  • Please note, all orders are only dispatched between operating hours of Monday - Friday 7:00am - 5:00pm AEST excluding QLD public holidays
  • If your order is placed Friday after 12pm, your order will be fulfilled and dispatched the following Monday unless there is a public holiday.
  • During busy periods, promotional events or sales, there may be slight delays on the dispatch of your order.

SHIPPING TIMES AND TRACKING

All items will be delivered via Australia Post or DHL. You should receive regular tracking updates via email or SMS. If you have any issues, questions or concerns, please reach out to our customer service team at info@vrggrl.com.

Delivery time frames are provided in the tables above.

Once your order has left our Distribution Centre we cannot control any delays which may occur from the courier. 

*Non-continental orders may experience longer shipping timeframes. 

CLICK AND COLLECT

We offer free Click and Collect at our Brisbane Distribution Centre. 

  • Click and Collect hours are 7:00am to 5:00pm AEST Monday to Friday.
  • If you need assistance finding our Distribution Centre, please contact the team on 0494 194 625
  • Your order will be ready within 2 hours of our Distribution Centre receiving the order
  • Orders placed before 2:30pm (AEST) Monday to Friday, can be picked up on the same day. 
  • Orders placed after 2:30pm (AEST) Monday to Thursday can be picked up the following day. You will be contacted via email when your order is ready for pick up.
  • Weekend orders can be picked up from 7:00am to 5:00pm (AEST) Monday to Friday. Pick up days do not include Public Holidays
  • Please present your order confirmation email/sms to pick up your order
  • Refer to your email confirmation for more information regarding your pick up

*If you select click and collect and cannot pick up your order. Please reach out to our customer success team at info@vrggrl.com  and they will be able to help.

STOCK AVAILABILITY

VRG GRL makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be contacted and issued a store credit or refund for the out of stock item.

ACCEPTANCE OF DELIVERY

Customers are responsible for organising their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that unless duties have been prepaid, payable import taxes and duties are the responsibility of the customer.

*See Duties and Taxes drop down for more information

DUTIES AND TAXES

For orders shipping to Canada, New Zealand, United Kingdom and Europe - duties, taxes and VAT will be calculated at checkout based on your location. This will display under ‘shipping’. The total of this cost will be Shipping + Duties + Taxes + VAT where applicable.

Please note that unless duties have been prepaid, payable import taxes and duties are the responsibility of the customer. This is applicable for Rest of World shipping.

Please check with your local customs to get an idea of any duties or taxes that may apply.

CHANGING OR CANCELLING ORDER

If you have placed an order and need to change or cancel your order, please contact our Customer Experience team at info@vrggrl.com.

Please note we will try to accommodate your request if possible but please note there are instances where we can not change or cancel orders due to orders already being fulfilled.

INCORRECT ADDRESS

If your order has already been shipped, we cannot always make changes as it is now with the carrier. However you may be able to contact the carrier (found on your tracking) to request any updates. 

If your order hasn't shipped, we may be able to amend this for you. Contact us ASAP at info@vrggrl.com and we can see if we can update your details before your order is shipped. 

Please note, we will try to accommodate your request but we cannot guarantee that any changes can be made due to the high volume of orders we ship out daily. If the wrong delivery address is provided, we are unable to refund your purchase or replace the goods.

RETURN TO SENDER

If your parcel is automatically returned to sender (VRG GRL) by the postal service, our returns team will contact you to arrange redelivery or a store credit when we receive it. This usually occurs when the carrier has attempted to make multiple deliveries or your parcel has been awaiting collection from your local post office and is now being returned back to our Distribution Centre. 

For US orders that are returned to sender, we kindly ask you to allow 8 weeks for the parcel to process back at the carrier's sorting hub. We can then arrange redelivery from this location in the US.

Please note, a return to sender fee of $10 is deducted from any compensation received. We are unable to process a refund for return to sender parcels.

ORDER HAS NOT ARRIVED

All parcels shipped within Australia with Australia Post, are dispatched from our Distribution Centre with signature required upon delivery. 

If you select Safe Drop with Australia Post or signature release with DHL, please ensure there is a safe location at your address for the postal service to leave your parcel unattended.

If you have received notification that your delivery has arrived, be sure to check around the front of your shipping address, behind your mailbox, behind plant pots etc, we also recommend checking with your neighbours or building manager to ensure it hasn't been collected on your behalf. 

If you live in an area where parcel’s should not be left unattended, we recommend sending the parcel to a PO box or a location that is safe for unattended delivery.

VRG GRL is not able to offer any compensation if a parcel has not been received after the postal services have delivered to your address. 

NEED MORE INFORMATION?

If you have any questions regarding your parcel's shipping, please contact your relative courier: 

DHL Customer Service on +61 37 0356818

Australia Post Customer Service on 13 POST (13 7678)

VRG GRL Customer Success team: Contact information here