Shipping & Delivery

• All stocked items will be dispatched within 24-48 hours from the time & date your order was placed. 
• Please note that all orders will be dispatched during our operating times of Monday - Friday 8:00am-5:00pm Australian Eastern Standard Time.
• Please note there may be a dispatch delay of up to 2 days during our peak sales periods.
• Dispatch does not occur during QLD public holidays as our warehouse is closed.

All items will be delivered via Australia Post, DHL or Seko. If you would like more information on the location of your items during shipping, it is your responsibility to follow up with Australia Post, DHL or Seko. Once your order is dispatched, you will receive an email with tracking information.

Above outlines the delivery time frame your order should arrive in. 

Customers are responsible for organising their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that unless duties have been prepaid, payable import taxes and duties are the responsibility of the customer. 

Please check with your local customs to get an idea of any duties or taxes that may apply.

If your order has already been shipped, we cannot make any changes as it is now with the carrier. However you may be able to contact the carrier (found on your tracking) to request any updates. 

If your order hasn't shipped, we may be able to amend this for you. Contact us ASAP at info@vrggrl.com and we can see if we can update your details before your order is shipped. 

Please note, we cannot guarantee that any changes can be made due to the high volume of orders we ship out daily. If the wrong delivery address is provided, we are unable to refund your purchase or replace the goods.

If your parcel is automatically returned to sender by the postal service, our returns team will contact you to arrange redelivery or a store credit when we receive it. This usually occurs when the carrier has attempted to make multiple deliveries or your parcel has been awaiting collection from your local post office and is now being returned back to our warehouse. 

For US orders that are returned to sender, we kindly ask you to allow 8 weeks for the parcel to process back at the carrier's sorting hub. We can then arrange redelivery from this location in the US.

Please note, a return to sender fee is deducted from any compensation received. We are unable to process a refund for return to sender parcels.

All parcels shipped within Australia with Australia Post and overseas with DHL or Seko, are dispatched from our warehouse with signature required upon delivery. 

If you select Safe Drop with Australia Post or signature release with DHL or Seko, please ensure there is a safe location at your address for the postal service to leave your parcel unattended.

If you have received notification that your delivery has arrived, be sure to check around the front of your shipping address, behind your mailbox, behind plant pots etc, we also recommend checking with your neighbours or building manager to ensure it hasn't been collected on your behalf. 

VRG GRL is not able to offer any compensation if a parcel has not been received after the postal services have delivered to your address.

Click and Collect

• We offer free Click and Collect at our Brisbane Warehouse
• Click and Collect hours are 9am to 4:30pm (AEST) Monday to Friday.
• Your order will be ready within 2 hours of our warehouse receiving the order
• Orders placed before 2:30pm (AEST) Monday to Friday, can be picked up on the same day. 
• Orders placed after 2:30pm (AEST) Monday to Friday can be picked up the following day. You will be contacted via email when your order is ready for pick up.
• Weekend orders can be picked up from 9am to 4:30pm (AEST) Monday to Friday.
• Pick up days do not include Public Holidays
• Please present your order confirmation email/sms to pick up your order
• Refer to your email confirmation for more information regarding your pick up