STANDARD REFUND |
STORE CREDIT |
INSTANT REFUND — REFUNDID* |
|
Return shipping label: $15 USD Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 2-3 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: Free Opt for a standard store credit, and we will cover the return shipping fee. Store credits are valid for 3 years. Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 2-3 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and issued your store credit. |
Return shipping label: $15 USD Refundid is a verified instant refund service — meaning you can access your refund instantly before you've even returned your items. To facilitate this, Refundid will require you to provide personal information in order to verify your refund. If you have any concerns about this, please reach out to our customer service team. If Refundid is chosen, you will be refunded to your nominated debit card, instantly. |
STANDARD REFUND
Return shipping label: $15 USD
Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 2-3 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: Free
Opt for a standard store credit, and we will cover the return shipping fee. Store credits are valid for 3 years.
Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 2-3 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and issued your store credit.
INSTANT REFUND — REFUNDID*
Return shipping label: $15 USD
Refundid is a verified instant refund service — meaning you can access your refund instantly before you've even returned your items.
To facilitate this, Refundid will require you to provide personal information in order to verify your refund. If you have any concerns about this, please reach out to our customer service team.
If Refundid is chosen, you will be refunded to your nominated debit card, instantly.
* Refundid: To facilitate instant refunds, Refundid will require you to create an account with them and provide personal information in order to verify your identity. If you have any concerns about this, please reach out to our customer service team.
Please note, although you have received your refund instantly, we will still need time after your parcel is received to send through confirmation of your returned items. VRG GRL is not responsible for any monetary reversal from Refundid if the customer has not provided the tracking number or followed all steps set out by Refundid. If your refund is reversed, you will need to wait until we physically receive your return back so we can process your return manually.
For more information on Refundid please visit the Refundid website here.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
