RETURNING WITH OWN CARRIER
If you are located in New Zealand, you will need to ship your return at your own expense via your own carrier.
Please use a trackable service, include your order number and send your return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
RETURN OPTIONS
Standard Refund
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
Store Credit
Opt for a standard store credit and you will receive a bonus credit of $10 AUD once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
