Hey Angel, It didn’t work out? No sweat, it happens!
Please choose your location to find out how to return your item.
* No returns on Sale or End of Season Clearance or products marked Final Sale
AUSTRALIA +
USA +
REST OF THE WORLD +
CONDITIONS
We do not accept returns on the following items:
- Products in Sale ~ Final Sale ~ End of Season Clearance
- Accessories
- Jewellery
- Swimwear
- Intimates
- Vintage
- Home / Beauty
All products must be returned;
- Unworn and unwashed
- Tags attached
- Free from make up and fake tan
- Free from any scent (including deodorant, perfume or washing powder).
PLEASE TAKE CARE WHEN TRYING ON CLOTHES NOT TO DAMAGE OR STAIN THEM. IF YOUR RETURN DOES NOT MEET THE ABOVE CRITERIA IT WILL BE SENT BACK TO YOU.
EXCHANGES
Due to high turnover of stock we do not offer exchanges at this time. If you have purchased an item but want a different size or colour, we recommend:
1. Booking a return for your item
2. Once your return has been processed, you will receive a store credit
3. Use your store credit to re-purchase the item
Please note that items sell out quickly, so we cannot guarantee that the item you want will still be available by the time your return is processed. If you think an item may sell out we recommend you re-purchase the item before returning your order.
STOCK AVAILABILITY
VRG GRL makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a gift certificate or refund for the out of stock item.
FAULTS
If you think you have received a faulty or incorrect item, please contact us within 24 hours of receiving the package via our contact page with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault.
VRG GRL does not accept returns on items damaged by general wear and tear. VRG GRL reserve the right to determine a genuine fault in the clothing.
If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund / gift certificate
INTERNATIONAL / EXPRESS RETURNS
If you are outside of Australia or prefer to send your return back via your own courier, please send your return using a trackable service, with your order number to and reason for return to;
VRG GRL
BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE
AUSTRALIA
QLD 4034
DELIVERY DAMAGE
If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Please contact us via our contact page with all details.
YOU RECEIVE AN INCORRECT ITEM
If you have received an item outside of your specified order, or an incorrect size or colour, your order will be amended at no cost to you. Please contact us with any photos of the item and we will send you further information on how to proceed. We will endeavour to get the correct item to you within a normal or express timeframe. If the item is out of stock we will refund you full cost of the item and all initial shipping costs.
When returning the incorrect item, please ensure due care is taken to return the item to the warehouse in its original condition. All returned goods must be unused and in their original condition.
RETURNS DROP OFF
We offer a free returns drop off at our Brisbane Warehouse: Brisbane Warehouse
- Drop off hours are 9am to 4:30pm (AEST) Monday to Friday
- Please process your returns through one of our returns portals above and select 'drop off' as the return option
- Once we receive your return, please allow 5-10 business days for your return to be processed. We will email you and let you know that your return has been processed
- Please ensure you have your order number, email and name attached to the return.
- If the item is returned out of the return policy time frame, the return will not be accepted. A staff member will check your return is within the valid return time.
- Return drop off days do not include public holidays.
Hidden Table |
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Australia |
How would you like your return?
TERMS & CONDITIONS
* See 'Returns drop off' for more information
Return for an instant refund with Enter details below to get startedReturn for a store credit or standard refund Click below to get started* Please read below for conditions |
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USA |
How would you like your return?
TERMS & CONDITIONS
Return for an instant refund with Enter details below to get startedReturn for a store credit or standard refund Click below to get startedPlease allow up to 4 weeks for us to receive returns sent via our SEKO return system. *Please read below for conditions. |
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Rest of World |
We provide Gift Certificates or REFUNDS
CLICK HERE TO SUBMIT A RETURN REQUEST |