Returns

Full priced items are eligible for a store credit or refund within 30 days of being shipped.

Select your location to find out how to return your item.

Note: Items marked as Final Sale cannot be returned.

Return From:

Get an instant refund with

Refund-logo

Create an account with Refundid to receive your refund instantly. Lodge your request within 30 days of your shipping date.

Start Your Return

RETURN FOR A GIFT CARD + $10 BONUS CREDIT

Send back your return within 30 days of your shipping date and your return will be processed once received.

Start Your Return

Return for a standard refund

Send back your return within 30 days of your shipping date and your return will be processed once received.

Start Your Return

FREE RETURN DROP OFF AT OUR BRISBANE DISTRIBUTION CENTRE

Process your returns through one of our existing returns portals and select 'drop off' as the return option.

Start Your Return

GET AN INSTANT REFUND WITH

Refund-logo

Create an account with Refundid to receive your refund instantly. Lodge your request within 30 days of your shipping date.

Start your return

RETURN FOR A GIFT CARD + $10 BONUS CREDIT

Send your return back within 30 days of your shipping date and your return will be processed once received.

Start your return

Return for a standard refund

Send back your return within 30 days of your shipping date and your return will be processed once received.

Start your return

Return for a standard refund

Send back your return within 30 days of shipping and your return will be processed once received.

Start your return

Return for a gift card

Send back your return within 30 days of shipping and your return will be processed once received.

Start your return

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Terms and conditions

  • All returns are accepted within 30 days of the shipping date.
  • If Refundid is chosen, you will be refunded to your nominated bank account, instantly.
  • If a standard refund is chosen, you will be refunded via the method of payment used only.
  • If you use a gift certificate to partially pay for your order, the refund will firstly go back onto the gift certificate and any remaining balance will be returned to your alternative payment method. 
  • VRG GRL is not responsible for any monetary reversal from Refundid if the customer has not provided the tracking number or followed all steps set out by Refundid.

AUSTRALIA: A $9.50 AUD flat rate shipping cost applies. Our returns portal generates Australia Post standard shipping labels so please allow 3-6 working days for your return to be received back to us. Alternatively, you can drop off your return for free at our Brisbane Distribution Centre by selecting 'drop off' as your return option.

USA: A $15 USD flat rate shipping cost applies to returns using our preferred carrier. Please allow 4+ weeks for your returned item to be delivered to our Brisbane Distribution Centre. To minimise this wait, we recommend an instant refund using our Refundid portal.

Once we receive your return, please allow 5-10 business days for your return to be processed. You will receive a confirmation email.

We do not accept returns on the following items:

  • Products marked as Final Sale
  • Accessories
  • Jewellery
  • Intimates

All products must be returned:

  • Unworn and unwashed
  • Tags attached
  • Hygiene sticker attached if swimwear
  • Free from make up and fake tan
  • Free from any scent (including deodorant, perfume or washing powder).

Please take care when trying on clothes to not damage or stain them. If your return does not meet the above criteria, it will be sent back to you.

Faults

If you think you have received a faulty or incorrect item, please contact us within 24 hours of receiving the package via our contact page with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault.

VRG GRL does not accept returns on items damaged by general wear and tear. VRG GRL reserve the right to determine a genuine fault in the clothing.

If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund / gift certificate

Exchanges

Due to high turnover of stock we do not offer exchanges at this time. If you have purchased an item but want a different size or colour, we recommend:

1. Booking a return for your item
2. Once your return has been processed, you will receive a store credit
3. Use your store credit to re-purchase the item

Please note that items sell out quickly, so we cannot guarantee that the item you want will still be available by the time your return is processed. If you think an item may sell out we recommend you re-purchase the item before returning your order.

Stock availability

VRG GRL makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a gift certificate or refund for the out of stock item.

International/Express Returns

If you are outside of Australia or prefer to send your return back via your own courier, please send your return using a trackable service, with your order number to and reason for return to; 

ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034

Delivery Damage

If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Please contact us via our contact page with all details.

Incorrect Items

If you have received an item outside of your specified order, or an incorrect size or colour, your order will be amended at no cost to you. Please contact us with any photos of the item and we will send you further information on how to proceed. We will endeavour to get the correct item to you within a normal or express timeframe. If the item is out of stock we will refund you full cost of the item and all initial shipping costs.

When returning the incorrect item, please ensure due care is taken to return the item to the Distribution Centre in its original condition. All returned goods must be unused and in their original condition.

Return Drop Off

We offer a free returns drop off at our Brisbane Distribution Centre: Brisbane Distribution Centre

  • Drop off hours are 7am to 5:00pm (AEST) Monday to Friday
  • Please process your returns through one of our returns portals above and select 'drop off' as the return option
  • Once we receive your return, please allow 5-10 business days for your return to be processed. We will email you and let you know that your return has been processed.
  • Please ensure you have your order number, email and name attached to the return.
  • If the item is returned out of the return policy time frame, the return will not be accepted. A staff member will check your return is within the valid return time.
  • Return drop off days do not include public holidays.