Returns
You have 30 days from your order being shipped to lodge your return.
Once lodged, you have up to 7 days to post your return back to us.
Your return must meet the following conditions:
- Returned items must be unworn, unused, free from scent and in original unmarked condition with all tags attached.
- We accept returns on regular Sale and promotional markdown items unless otherwise stated.
- We do not accept returns on any Accessories, Jewellery, Intimates or products marked as Final Sale.
If your return does not comply with these conditions, your item/s will not be accepted and will be returned to you at your own cost.
* Received something faulty? These conditions don't apply - just contact us and we'll make it right.
STANDARD REFUND |
STORE CREDIT |
INSTANT EXCHANGE — REFUNDID* |
INSTANT REFUND — REFUNDID* |
|
Return shipping label: $9.50 AUD Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: Free Opt for a standard store credit, and we will cover the return shipping fee. Store credits are valid for 3 years. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
Return shipping label: $9.50 AUD & free shipping on your new exchange item You can opt for a size exchange using Refundid — your new size will be dispatched as soon as you lodge your exchange request. Please ship back your return within 7 days, ensuring you have followed all steps set out via Refundid. |
Return shipping label: $9.50 AUD Refundid is a verified instant refund service — meaning you can access your refund instantly before you've even returned your items. If Refundid is chosen, you will be refunded to your nominated bank account, instantly. |
STANDARD REFUND
Return shipping label: $9.50 AUD
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card, where applicable.
STORE CREDIT
Return shipping label: Free
Opt for a standard store credit, and we will cover the return shipping fee. Store credits are valid for 3 years.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
INSTANT EXCHANGE — REFUNDID*
Return shipping label: $9.50 AUD & free shipping on your new exchange item
You can opt for a size exchange using Refundid — your new size will be dispatched as soon as you lodge your exchange request. Please ship back your return within 7 days, ensuring you have followed all steps set out via Refundid.
INSTANT REFUND — REFUNDID*
Return shipping label: $9.50 AUD
Refundid is a verified instant refund service — meaning you can access your refund instantly before you've even returned your items.
If Refundid is chosen, you will be refunded to your nominated bank account, instantly.
* Refundid: To facilitate instant exchanges and refunds, Refundid will require you to create an account with them and provide personal information in order to verify your identity. If you have any concerns about this, please reach out to our customer service team.
Please note, although you have received your refund instantly, we will still need time after your parcel is received to send through confirmation of your returned items. VRG GRL is not responsible for any monetary reversal from Refundid if the customer has not provided the tracking number or followed all steps set out by Refundid. If your refund is reversed, you will need to wait until we physically receive your return back so we can process your return manually.
For more information on Refundid please visit the Refundid website here.
BRISBANE - RETURN DROP OFF
We offer free returns drop off at our Brisbane Distribution Centre
Drop off hours are 7:00am to 5:00pm (AEST) Monday to Friday (excluding public holidays).
Please lodge your return through our returns portals above and select 'drop off' as the return option.
Once we receive your return, please allow 3-7 business days for your return to be processed. We will email you and let you know that your return has been processed.
Please ensure you have your order number, email and name attached to the return.
If the item is returned out of the return policy time frame, the return will not be accepted. A staff member will check your return is within the valid return time.
RETURN IN STORE
Purchases made in-store or online can be returned in-store with the help of our store team. You will need to provide your full name and order number for purchases made online. You will need your receipt if it was an in-store purchase. If you don't have a copy of your receipt, you can find this in your VRG GRL account.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
STANDARD REFUND |
STORE CREDIT |
INSTANT REFUND — REFUNDID* |
|
Return shipping label: $15 USD Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 2-3 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: Free Opt for a standard store credit, and we will cover the return shipping fee. Store credits are valid for 3 years. Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 2-3 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and issued your store credit. |
Return shipping label: $15 USD Refundid is a verified instant refund service — meaning you can access your refund instantly before you've even returned your items. To facilitate this, Refundid will require you to provide personal information in order to verify your refund. If you have any concerns about this, please reach out to our customer service team. If Refundid is chosen, you will be refunded to your nominated debit card, instantly. |
STANDARD REFUND
Return shipping label: $15 USD
Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 2-3 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: Free
Opt for a standard store credit, and we will cover the return shipping fee. Store credits are valid for 3 years.
Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 2-3 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and issued your store credit.
INSTANT REFUND — REFUNDID*
Return shipping label: $15 USD
Refundid is a verified instant refund service — meaning you can access your refund instantly before you've even returned your items.
To facilitate this, Refundid will require you to provide personal information in order to verify your refund. If you have any concerns about this, please reach out to our customer service team.
If Refundid is chosen, you will be refunded to your nominated debit card, instantly.
* Refundid: To facilitate instant refunds, Refundid will require you to create an account with them and provide personal information in order to verify your identity. If you have any concerns about this, please reach out to our customer service team.
Please note, although you have received your refund instantly, we will still need time after your parcel is received to send through confirmation of your returned items. VRG GRL is not responsible for any monetary reversal from Refundid if the customer has not provided the tracking number or followed all steps set out by Refundid. If your refund is reversed, you will need to wait until we physically receive your return back so we can process your return manually.
For more information on Refundid please visit the Refundid website here.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
RETURNING WITH OWN CARRIER
If you are located in New Zealand, you will need to ship your return at your own expense via your own carrier.
Please use a trackable service, include your order number and send your return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
RETURN OPTIONS
Standard Refund
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
Store Credit
Opt for a standard store credit and you will receive a bonus credit of $10 AUD once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: £15 GBP Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: £15 GBP Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: £15 GBP
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: £15 GBP
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: $20 CAD Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: $20 CAD Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: $20 CAD
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: $20 CAD
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
NOTE: If you return your order, you will receive a full refund of any duties and taxes paid at checkout, in addition to the cost of the returned items.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: S$20 SGD Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: S$20 SGD Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: S$20 SGD
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: S$20 SGD
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: €15 EUR Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: €15 EUR Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: €15 EUR
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: €15 EUR
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: CLP$12,100 Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: CLP$12,100 Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: CLP$12,100
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: CLP$12,100
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: 350 CZK Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: 350 CZK Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: 350 CZK
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: 350 CZK
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: DKK 90 Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: DKK90 Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: DKK 90
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: DKK 90
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: €15 EUR Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: €15 EUR Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: €15 EUR
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: €15 EUR
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: €15 EUR Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: €15 EUR Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: €15 EUR
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: €15 EUR
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: HK$100 Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: HK$100 Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: HK$100
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: HK$100
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: €15 EUR Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: €15 EUR Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: €15 EUR
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: €15 EUR
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: 40 ILS Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: 40 ILS Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: 40 ILS
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: 40 ILS
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: €15 EUR Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: €15 EUR Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: €15 EUR
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: €15 EUR
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: ¥2000 JPY Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: ¥2000 JPY Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: ¥2000 JPY
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: ¥2000 JPY
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: 70 MYR Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: 70 MYR Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: 70 MYR
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: 70 MYR
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: $240 MXN Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: $240 MXN Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: $240 MXN
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: $240 MXN
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: €15 EUR Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: €15 EUR Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: €15 EUR
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: €15 EUR
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: NOK 130 Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: NOK 130 Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: NOK 130
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: NOK 130
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: 50 PLN Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: 50 PLN Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: 50 PLN
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: 50 PLN
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: 50 SAR Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: 50 SAR Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: 50 SAR
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: 50 SAR
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: KRW 20,500 Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: KRW 20,500 Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: KRW 20,500
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: KRW 20,500
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: €15 EUR Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: €15 EUR Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: €15 EUR
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: €15 EUR
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: SEK130 Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: SEK130 Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: SEK130
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: SEK130
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: €15 EUR Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: €15 EUR Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: €15 EUR
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: €15 EUR
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: TWD430 Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: TWD430 Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: TWD430
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: TWD430
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: 50 AED Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: 50 AED Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: 50 AED
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: 50 AED
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: €20 EUR Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: €20 EUR Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: €20 EUR
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: €20 EUR
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Note: all orders placed after July 7, 2026 will see the option to generate a DHL returns label. All orders placed prior will need to organise their own return shipping.
STANDARD REFUND |
STORE CREDIT |
|
Return shipping label: $23 AUD Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund. Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable. |
Return shipping label: $23 AUD Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed. Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit. |
STANDARD REFUND
Return shipping label: $23 AUD
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.
STORE CREDIT
Return shipping label: $23 AUD
Opt for a standard store credit and you will receive a bonus credit of $10 AUD (equivalent in your currency) once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
a few important notes
Return packaging is the responsibility of the customer. We recommend reusing your original shipping bag where possible to reduce waste and costs.
Please ensure your items are securely packaged for the return journey. We cannot be held liable for damaged items during transit where the items have not been securely returned.
Faults
If you think you have received a faulty or incorrect item, we recommend contacting us as soon as possible after receiving your order so we can resolve it quickly for you.
Please include images of the issues found.
If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund/store credit.
VRG GRL does not accept returns on items damaged by general wear and tear - wear and tear refers to natural deterioration from normal use and is not considered a fault. VRG GRL reserve the right to determine what constitutes a genuine fault in the clothing.
STOCK AVAILABILITY
VRG GRL makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a store credit or refund for the out of stock item.
Should you have any questions or need help lodging a return, please contact us we'd love to help.
EU STATUTORY RIGHT OF WITHDRAWAL
If you're an EU customer, you have a legal right to withdraw from your order for any reason, no explanation needed, starting from the moment you place your order and for 14 days after you receive it.
This right exists independently of our standard 30-day returns policy above, and nothing in that policy limits it.
You can exercise this right at any point after ordering, including while your order is still being prepared or is in transit. You don't need to wait for delivery.
Withdraw from your order
You can withdraw from your order directly on the Order Status page, from the moment your order is confirmed. You can also do so by visiting this page.
Once you've told us you're withdrawing:
- You have 14 days to post the item(s) back to us.
- We will refund everything you paid, including the outbound delivery charge.
- Refunds are issued to your original payment method, unless you tell us you'd prefer store credit instead.
A small number of items are excluded from the statutory right of withdrawal under EU law - specifically:
- Made-to-order or personalised items
- Sealed items sold for hygiene reasons, once the seal has been broken, for example, jewellery, cosmetics, and swimwear/intimates sold with a hygiene seal
These items will be clearly marked on the product page and at checkout. If an item isn't marked this way, the statutory withdrawal right applies to it, regardless of whether it was purchased at full price or on sale/markdown. Sale and promotional items carry the same withdrawal right as full-price items unless they fall into one of the categories above.