FAQ

 Hey There! Got some burning questions? Take a look at our FAQ and see if you can find what you need! 

 

How do I track my order?
Your tracking number will be emailed to you when your order is being dispatched Please allow a couple of hours as sometimes orders are not scanned straight away.
Click HERE for DHL Express Tracking.
Click HERE for Aus Post Tracking.
 
I am wondering if an out of stock item will be restocked?
If an item is out of stock please contact us via our contact form below and we will endeavour to reply to you asap to let you know if and when an item will be restocked. If you would like to be notified when an item is restocked, select the product and size you want and click on "Notify Me" to enter your email.
 
I'm after some information on sizing?
We have a link to our size guide on every product page right next to the size selector. Just click ‘view size guide’. We also give a description of fit in the product page, so have a look to see if an item runs big or small, or has any adjustable features.
 
How do I return an item?
If it doesn’t work out we gladly accept returns for unworn items in original condition with the tags still attached (excluding SALE ITEMS, ACCESSORIES, SWIMWEAR, VINTAGE AND INTIMATES). We offer simple returns for all Aus & US orders. For information, please visit our RETURNS PAGE
  
How much is shipping and how long will it take?
We offer free express shipping in AUS & USA! For a full outline of international shipping cost and times, please click HERE.
 
How long will it take to pack and send my order?
We aim to post your order within 24-48 hours from when the order was placed and you will receive an email to let you know it’s been dispatched. During busy times such as holidays and sales, please allow up to 48 hours for your item to be shipped. Please note, we do not operate on weekends, so if you’ve ordered late on Friday or over the weekend, your order will not be dispatched until Monday.
 
I did not receive a confirmation email?
You should receive your confirmation email after you have placed your order. Depending on your settings and host, your mail may have been directed to junk or 'Promotions' folder. If it is, add VRG GRL to your safe sender list so your confirmation arrives in your main inbox for next time. We also recommend checking that the correct email address has been entered, if your email address is wrong be sure to update it in your VRG GRL account for next time. If you still cannot locate your confirmation, get in touch with us via our contact page. Please note, we do not operate on weekends, so if you've ordered late on Friday or over the weekend, your order will not be dispatched until Monday.
 
Has my return been processed?
We will let you know via email once we have received and processed your return. If you have noted your return tracking ID number you will be able to track when your parcel reaches our warehouse. Please note we usually allow around 2-5 business days for processing once it has been received by our returns team. 
 
How long after i receive my order, can i make a return?
We gladly accept returns that are requested within 30 days of the order date.
 
Can i make changes to the products in my order?
Once your order has been placed, unfortunately we cannot make any changes to your order. Once you have received your order, you're welcome to make a return with us, as long as your return meets our criteria.